International Journal of Research Studies in Management
CollabWritive Special Issue
2024 Volume 12 Issue 10
Available Online: 15 August 2024
Author/s:
Niegas, Antonio G., Jr.*
Graduate School, Lyceum of the Philippines University – Batangas, Philippines (anton.niegas@gmail.com)
Javier, Florentina V.
Lyceum of the Philippines University – Batangas, Philippines (flora.v.javier@gmail.com)
Abstract:
This study explores the relationship between employee work engagement and corporate social responsibility (CSR) practices among accredited hotel establishments in the CALABARZON region, with the aim of developing a strategic plan for sustainable CSR programs. The research focuses on profiling respondents based on employee work status and firmographic parameters such as years in operation and average number of employees. It assesses employee work engagement across key components including vigor, dedication, and absorption, while also examining CSR practices in environmental efforts, philanthropy, social engagement, and ethical labor practices. Furthermore, the study investigates the effects of CSR on hotel image and benefits, aiming to uncover the intricate connections between employee dedication, involvement, and socially responsible initiatives. Using a quantitative research design aligned with Babbie (2010) and Creswell (2013), the study employs descriptive correlational analysis to comprehensively examine CSR practices and work engagement within accredited hotels in CALABARZON. Key findings reveal that the majority of respondents are contractual employees, predominantly working in smaller to medium-sized hotels with relatively lower income levels. This underscores the necessity for tailored human resource policies and engagement strategies to meet the diverse needs of the workforce within the hospitality sector. Despite varying employment statuses, employees in CALABARZON hotels exhibit high levels of work engagement across vigor, dedication, and absorption dimensions, reflecting a strong commitment to organizational goals crucial for maintaining employee satisfaction and productivity. Additionally, hotel employees in CALABARZON hold positive perceptions of CSR practices, particularly in environmental efforts, philanthropy, social engagement, and ethical labor. This underscores the significance of integrating CSR initiatives into hotel operations to meet employee and stakeholder expectations and enhance overall organizational reputation. The study identified that higher CSR practices are associated with increased employee engagement and commitment, contributing positively to organizational outcomes in the hospitality industry. The research proposes a strategic plan for sustainable CSR programs among hotels in the CALABARZON region, leveraging the positive impact of CSR on employee engagement and organizational reputation to foster long-term sustainability and corporate social responsibility initiatives within the hospitality sector.
Keywords: work engagement, CSR practices, sustainable program, CALABARZON, hotels
DOI: https://doi.org/10.5861/ijrsm.2024.1239
Cite this article:
Niegas, A. G., Jr., & Javier, F. V. (2024). Employee work engagement and corporate social responsibility practices among accredited hotels in CALABARZON: Basis of a strategic plan for a sustainable CSR program. International Journal of Research Studies in Management, 12(10), 125-145. https://doi.org/10.5861/ijrsm.2024.1239
* Corresponding Author