International Journal of Research Studies in Management
CollabWritive Special Issue
2023 Volume 11 Issue 13
Available Online: 31 December 2023
Author/s:
Yu, Ren
Graduate School, Lyceum of the Philippines University – Batangas, Philippines
Abstract:
E-commerce has become a new type of business form in China’s market economy. However, the vast majority of e-commerce companies in the market are small and medium-sized enterprises, and there are common problems such as lack of welfare and high employee turnover rate in terms of employee development. This study aimed to determine the e commerce practitioner work motivation, well-being and their job performance as basis for creating work environment support to employees. Specifically, it determined the e commerce practitioner work motivation in terms of working environment, rewards and recognition; and employee development; described the employee well-being in terms of job security, financial security and work-life balance; determined the employee job performance in view of task performance, interpersonal facilitation and job dedication; tested the significant relationship among work motivation, employee well-being and job dedication; and come up with work environment support framework that can be adopted by e-commerce practitioners. A survey was conducted with 356 managers and ordinary employees of two e-commerce enterprises in Zhejiang and Guangdong provinces. The study found that occupational motivation, employee well-being, and employee performance are highly correlated. Positive occupational motivation leads to improved employee well-being and employee performance. Higher employee well-being makes incentives for occupational motivation and employee performance more effective. The higher the employee performance, the higher the employee well-being, and the enthusiasm of employees will also increase.
Keywords: e-commerce, practitioner, motivation, well-being, work performance
DOI: https://doi.org/10.5861/ijrsm.2023.1171
Cite this article:
Yu, R. (2023). E-commerce practitioners’ work motivation, well-being and job performance: Basis for work environment support framework. International Journal of Research Studies in Management, 11(13), 153-160. https://doi.org/10.5861/ijrsm.2023.1171