International Journal of Research Studies in Management
CollabWritive Special Issue
2023 Volume 11 Issue 11
Available Online: 10 October 2023
Author/s:
Asi, Mirelle A.*
Graduate School, Lyceum of the Philippines University – Batangas, Philippines (mirelleasi25@gmail.com)
Adaya, Rosendo
Graduate School, Lyceum of the Philippines University – Batangas, Philippines (doy.adaya.51@gmail.com)
Abstract:
This research delves into the implementation of Total Quality Management (TQM) as a tool for sustainable development and ISO certification in the Provincial Government of Batangas, a province located in the Philippines. The study’s objectives include assessing compliance with TQM, describing respondent profiles, determining the extent of TQM compliance in terms of employee and client satisfaction, identifying challenges, and proposing a standard course of action for TQM compliance. The research design employs a descriptive research method to evaluate TQM compliance in Batangas Province, specifically focusing on employee satisfaction, client satisfaction, and organizational capacity. Based on the results, respondents acknowledge compliance with TQM in terms of employee and client satisfaction and organizational capacity. However, challenges affecting TQM compliance are identified, with no significant relationship found between compliance and these challenges. The study concludes with recommendations for the Provincial Government of Batangas, including adherence to salary standardization laws, sustaining reward and recognition programs, and optimizing service provision to stakeholders. The proposed plan of action is offered for consideration, with potential for future implementation and evaluation. This research contributes to the ongoing enhancement of quality management practices in local government.
Keywords: total quality management, compliance, employee satisfaction, organizational capacity
DOI: https://doi.org/10.5861/ijrsm.2023.1135
Cite this article:
Asi, M. A., & Adaya, R. (2023). Compliance to total quality management in one Philippine province. International Journal of Research Studies in Management, 11(11), 29-38. https://doi.org/10.5861/ijrsm.2023.1135
* Corresponding Author