International Journal of Research Studies in Management
Divine Word College of San Jose Special Issue
2023 Volume 11 Issue 2
Available Online: 16 May 2023
Author/s:
Borbon, Noelah Mae D.*
Lyceum of the Philippines University Batangas, Philippines (nmdborbon@gmail.com)
Ricafort, Marivic V.
Lyceum of the Philippines University Batangas, Philippines
Ona, Mary Stephanie L.
Provincial Tourism and Cultural Affairs Office, Philippines
Abstract:
The COVID-19 pandemic has paralyzed global economies, forcing governments to enact severe economic and social restrictions which have impacted the hotel industry. This study aims to measure the support of the government and hotels toward the workforce in the time of the pandemic. Using descriptive research, the researcher surveyed 115 hotel employees who continue working despite the pandemic. The results revealed that the respondents agreed that there is support from the government. The hotel supports the workforce in terms of health and hygiene support, and staffing retention, however, needs improvement in staff training. It was found that those 35 – 44 years old, single respondents, and those who served for 10 years have higher assessment while college graduates and those contractual employees have a lesser assessment of Government Support toward Hotel as compared to other groups. There is a high positive correlation between the support of the government to the hotels’ health and hygiene support, and staff training. From the results of the study, recommendations were drawn for the Department of Tourism, Local Government Units, and Regional/ Provincial Tourism Offices to conduct a training program, monitoring and evaluation, and collaboration with academic institutions. Hence, practical contributions were implied.
Keywords: health and hygiene support, hotel, government, staffing retention
DOI: https://doi.org/10.5861/ijrsm.2023.1016
Cite this article:
Borbon, N. M. D., Ricafort, M. V., & Ona, M. S. L. (2023). Support of government and hotels toward workforce in the time of pandemic in the case of Batangas Province. International Journal of Research Studies in Management, 11(2), 51-67. https://doi.org/10.5861/ijrsm.2023.1016
*Corresponding Author