International Journal of Research Studies in Education
CollabWritive Special Issue
Volume 13 Issue 4
Available Online: 30 April 2024
Author/s:
Zhang, Hailing
Graduate School, Lyceum of the Philippines University – Batangas (47130331@qq.com)
Abstract:
This study focused on the implementation of total quality management, service quality and teaching effectiveness of identified universities in China. A total of 450 respondents from Hetao University, Inner Mongolia University of Science and Technology, and Harbin Institute of Technology participated in this research. This study carried out a questionnaire survey and employed descriptive research method to gather data. The results showed majority of the respondents are female, who are connected with applied technology schools. The school implements total quality management (TQM), which ensures teaching effectiveness by controlling various elements affecting the teaching effectiveness and making it continuous. The implementation effect of total quality management was better. Teachers approved the quality of the school’s services. Teachers have a high evaluation of the effectiveness of school teaching. Sex, age, educational background, and school type of teachers showed significant differences in the evaluation of TQM implementation level, service quality, and teaching effectiveness. There is a significant relationship between total quality management in education, school service quality, and teaching effectiveness. The better the total quality management and the higher the school’s services, the better the teaching effectiveness of the school. Total quality management (TQM) and service quality variables have predictive effects on teaching effectiveness. The continuous improvement plan proposed in this research intends to improve the total quality management, service quality, and teaching effectiveness of identified universities.
Keywords: total quality management, service quality, teaching effectiveness, descriptive research methods, variable correlation
DOI: https://doi.org/10.5861/ijrse.2024.24622
Cite this article:
Zhang, H. (2024). Total quality management, service quality, and teaching effectiveness in Chinese universities: Basis for continuous improvement plan. International Journal of Research Studies in Education, 13(4), 95-108. https://doi.org/10.5861/ijrse.2024.24622