Special Luminary Issue
2023 IJRSE – Volume 12 Issue 5
Available Online: 31 May 2023
Author/s:
Tiangco, Marithel*
Batangas State University ARASOF Nasugbu, Philippines
(marithel.tiangco@g.batstate-u.edu.ph)
Pulhin, Jeninah Christia
Lyceum of the Philippines University – Batangas, Philippines
Abstract:
This study examines Batangas resort employees’ job satisfaction and engagement during the pandemic and proposes a human resource development plan to make accredited resorts more competitive and resilient. A descriptive quantitative study using a questionnaire was employed to survey 303 Batangas resort workers. The Mann-Whitney U test and Kruskal Wallis test tested hypotheses, whereas descriptive statistics described respondents’ demographics. The study found that respondents are satisfied with the compensation, promotion, benefits, recognition and rewards, training and development, and career development opportunities of their jobs. They are also cognitively, emotionally, and physically engaged in their work. Employee satisfaction and engagement vary by duration of employment. Physical work involvement differs by age and sex. Job satisfaction increases employee engagement, according to the study. Job satisfaction and employee engagement are positively correlated. A human resource development plan was proposed to enhance resort employee job satisfaction and engagement. This research was limited to the six variables of job satisfaction which are compensation, promotion, benefits, recognition and rewards, training and development, and career development opportunities and the three dimensions of work engagement. Google Form was used in the gathering of data as the study was conducted during the pandemic.
Keywords: job satisfaction, work engagement, resort employees, HR plan, hospitality employees
DOI: https://doi.org/10.5861/ijrse.2023.2019
Cite this article:
Tiangco, M., & Pulhin, J. C. (2023). Job satisfaction and work engagement among resort employees in Batangas province: Basis for human resource development plan. International Journal of Research Studies in Education, 12(5), 47-59. https://doi.org/10.5861/ijrse.2023.2019
* Corresponding Author