International Journal of Research Studies in Management
Divine Word College of San Jose Special Issue
2026 Volume 14 Issue 2
Available Online: 2 April 2026
Author/s:
Ilagan, Audree Lorraine S.*
Divine Word College of San Jose, Philippines (ilaganaudree20@gmail.com)
Clataro, Princess Edzel Ann P.
Balmes, Vheia D.
Alde, Althea Cassandra G.
Bacorro, Darryl Jay M.
Fernandez, Kean A.
Camangeg, Travish S.
Frades, Hailie Injiema T.
Galay-Limos, Jenny A.
Abstract:
In today’s competitive market, members’ loyalty is critical for retention, as it signifies a deep commitment to the bank’s long-term success. This study examined the relationship among members’ loyalty, participation, and performance of Rizal Microbank. Specifically, it aimed to determine the levels of members’ loyalty in terms of business ethics and roles and obligations, members’ participation, and bank performance, and whether members’ loyalty and participation significantly affect performance. The study utilized a descriptive-correlational research design using a quantitative approach. A total of 319 respondents were selected through simple random sampling from 1,683 active members. Data were collected using adapted and validated survey questionnaires and analyzed using weighted mean and Pearson product-moment correlation coefficient. Findings of this study revealed that members’ loyalty in terms of business ethics and roles and obligations, as well as members’ participation and bank performance, were all at a very high level. Furthermore, the results showed significant relationships between members’ loyalty and performance and between members’ participation and performance, indicating that higher levels of loyalty and participation are associated with improved bank performance. Overall, the findings suggest that the very high levels of member loyalty and participation contribute significantly to Rizal Microbank’s strong performance. It is therefore recommended that the bank continue strengthening ethical practices, enhance member engagement, and encourage active participation to sustain and further improve performance.
Keywords: members’ loyalty, participation, bank performance, business ethics, roles and obligations
DOI: https://doi.org/10.5861/ijrsm.2026.26014
Cite this article:
Ilagan, A. L. S., Clataro, P. E. A. P., Balmes, V. D., Alde, A. C. G., Bacorro, D. J. M., Fernandez, K. A., Camangeg, T. S., Frades, H. I. T., & Galay-Limos, J. A. (2026). Members’ loyalty, participation, and performance of Rizal Microbank. International Journal of Research Studies in Management, 14(2), 43-51. https://doi.org/10.5861/ijrsm.2026.26014
* Corresponding Author