International Journal of Research Studies in Management
CollabWritive Special Issue
2024 Volume 12 Issue 11
Available Online: 1 October 2024
Author/s:
Zheng, Mengsha
Graduate School, Lyceum of the Philippines University – Batangas, Philippines
Abstract:
This study aimed to determine the employee job satisfaction, employee engagement and service employee performance and to come up with framework for high performance organizational culture in the universities in China. Specifically, it aimed to determine the job satisfaction of employees in terms of compensation and benefits, working conditions and recognition; assess the employee engagement in view of physical engagement, cognitive engagement and emotional engagement; determine the employees service performance in terms of task performance and contextual performance; test the significant relationship among job satisfaction, employee engagement and employee service performance; and develop framework for high performance organizational culture. This paper takes 300 employees in service enterprises as the research object and used descriptive research. It was found that the employees are moderately satisfied with the compensation and benefits, working conditions and recognition given by their companies. There is also a moderate level of employee engagement in the areas of physical engagement, cognitive engagement and emotional engagement. The employees’ service performance in terms of task performance and contextual performance is moderately satisfactory. There is a significant relationship among job satisfaction, employee engagement and employee service performance and job satisfaction and engagement are significant predictors of service performance. It was also noted that job satisfaction has a significant positive correlation with organizational culture, there is a significant positive correlation between job satisfaction and job performance also significant positive correlation between organizational culture and job performance. It means that organizational culture plays a regulating role between job satisfaction and job performance through affiliative collegiality, self-determination/efficacy, which makes job satisfaction and increase job performance. Salary satisfaction has a positive impact on employees’ work performance through organizational culture, which encourages employees to be more actively engaged in work based on more work motivation and motivation, to achieve higher work performance.
Keywords: job satisfaction, employee engagement, service employee performance, high-performance organizational culture framework
DOI: https://doi.org/10.5861/ijrsm.2024.1292
Cite this article:
Zheng, M. (2024). Job satisfaction, employee engagement, and service employee performance: Basis for high-performance organizational culture framework. International Journal of Research Studies in Management, 12(11), 181-188. https://doi.org/10.5861/ijrsm.2024.1292