International Journal of Research Studies in Management
CollabWritive Special Issue
2024 Volume 12 Issue 13
Available Online: 1 October 2024
Author/s:
Cataluña, Camille Anne S.
Graduate School, Lyceum of the Philippines University – Batangas, Philippines
Abstract:
This research aimed to assess the job satisfaction and well-being of Filipino cabin crew employed by the national airline, and to develop a strategic approach to enhance job satisfaction and promote well-being among this group based in Metro Manila. The study evaluated their levels of job satisfaction and well-being, investigated whether there were significant differences in responses based on the demographic profiles of the participants, and analyzed the significant relationships between the variables considered. This study employed a quantitative, descriptive-correlational design to assess job satisfaction and well-being among 328 Filipino cabin crew members in Metro Manila, working for the national airline. The measurement tool utilized was developed by adapting elements from various existing sources. Analysis included frequency distributions and percentages for demographic data, and descriptive statistics such as mean scores to evaluate job satisfaction and well-being. The Shapiro-Wilk test verified data normality. Further statistical tests—T-test, ANOVA, and Post Hoc—identified significant differences, while the Pearson Correlation Coefficient explored the relationship between job satisfaction and well-being. The research findings unveiled that a significant portion of the participants were millennial females, typically between the ages of 27 and 43, predominantly married, and equipped with a college-level education. The majority boasted 6 to 10 years of professional experience, primarily in cabin crew roles, with a noteworthy subset occupying senior or training positions. More than half reported annual earnings exceeding Php 800,001. Impressively, they exhibited high levels of job satisfaction and overall well-being. Furthermore, the study established a meaningful correlation between job satisfaction and well-being. In light of these insights, the researcher has outlined a strategic action plan aimed at further boosting job satisfaction and fostering well-being among the cabin crew.
Keywords: airlines, cabin crew, Filipino, job satisfaction, Philippines, well-being
DOI: https://doi.org/10.5861/ijrsm.2024.1280
Cite this article:
Cataluña, C. A. S. (2024). Job satisfaction and well- being of Filipino cabin crew employees of Philippine flag carrier: Inputs to strategic action plan. International Journal of Research Studies in Management, 12(13), 75-90. https://doi.org/10.5861/ijrsm.2024.1280