International Journal of Research Studies in Management
CollabWritive Special Issue
2024 Volume 12 Issue 11
Available Online: 1 September 2024
Author/s:
Pernia, Sherwin R.*
Graduate School, Lyceum of the Philippines University – Batangas, Philippines
Southern Luzon State University, Philippines
Ylagan, Alex D.
Lyceum of the Philippines University – Batangas, Philippines (alexylagan04@gmail.com)
Abstract:
This study is among the first to explain the relationships between hotels environmental practices and service quality to guests’ behavioral intention in DOT Accredited hotels in CALABARZON. This study determined the influence of environmental practices and service quality of hotels on guests’ behavioral intention. The quantitative descriptive research design with descriptive correlation analysis was used in this study. A total of 405 guests who stayed in the DOT Accredited Hotels in CALABARZON were the respondents. The data collected were tallied and calculated using different statistical measures such as weighted mean, Kruskal-Wallis Test, Mann Whitney Test and Spearman’s rho. Female working professionals, tend to be Gen Y and single are majority of the guests who stayed in DOT Accredited hotels in CALABARZON. The environmental practices and service quality of these hotels are evident in their daily operations. Moreover, the respondents expressed their behavioral intentions to visit these hotels again in the future. There are significant differences on the responses when grouped according to profile and this study confirmed that there is high significant relationship between environmental practices, service quality of DOT Accredited hotels in CALABARZON and guests’ behavioral intention. The findings of this study contribute to the enrichment of the hospitality and tourism literature related to hotels environmental practices. A proposed eco-driven hotel framework is developed for the hotels in CALABARZON. The hotels in CALABARZON may find this framework useful in streamlining and enhancing their hotel operations while also assuring guests of a more environmentally responsible stay.
Keywords: behavioral intention, environmental practices, hotels, service quality, sustainability
DOI: https://doi.org/10.5861/ijrsm.2024.1247
Cite this article:
Pernia, S. R. (2024). Environmental practices, service quality, and behavioral intention of DOT accredited hotels in CALABARZON: Basis for eco-driven hotel framework. International Journal of Research Studies in Management, 12(11), 1-14. https://doi.org/10.5861/ijrsm.2024.1247
* Corresponding Author