International Journal of Research Studies in Management
United Tourism and Hospitality Professionals Special Issue
2024 Volume 12 Issue 7
Available Online: 15 July 2024
Author/s:
Velasco, Christian*
Graduate School, Lyceum of the Philippines University – Batangas, Philippines (Christian.velasco2018@gmail.com)
Ylagan, Alex D.
Lyceum of the Philippines University – Batangas, Philippines (Alexylagan04@gmail.com)
Abstract:
This study explored the influence of work-related factors on organizational commitment among hotel employees in Batangas Province, aiming to develop an action plan to enhance this commitment, crucial for the local economy and hospitality sector’s success. The study employed a quantitative approach, surveying 287 employees from Department of Tourism-accredited hotels. Data analysis utilized descriptive statistics, Mann Whitney U and Kruskal-Wallis tests, and Spearman-rho Correlation and Regression Analysis to assess the impact of individual, organizational, and environmental factors on organizational commitment types: affective, continuance, and normative. Results revealed that most respondents, a youthful, gender-balanced Gen Y workforce, mostly single and working in front-office roles with tenures of 1 to 5 years, reported strong goal orientation and perceived a supportive work environment. This environment was noted to significantly influence their overall satisfaction, motivation, and emotional connection to their organization, which they view as part of their identity. Commitment levels were generally consistent across demographics, though variations based on gender and department did affect emotional attachment and feelings of obligation towards the organization. The study underscores the vital role of fostering job satisfaction and employee engagement as effective strategies to reduce turnover and stabilize the workforce, offering a framework and recommendations to enhance organizational commitment in the Batangas hotel industry.
Keywords: work-related factors, organizational commitment, hotel industry
DOI: https://doi.org/10.5861/ijrsm.2024.2008
Cite this article:
Velasco, C., & Ylagan, A. D. (2024). Work-related factors and organizational commitment among hotel employees in Batangas province. International Journal of Research Studies in Management, 12(7), 93-105. https://doi.org/10.5861/ijrsm.2024.2008
* Corresponding Author