International Journal of Research Studies in Psychology
CollabWritive Special Issue
2024 Volume 10 Issue 1
Available Online: 15 July 2024
Author/s:
Li, Mengxin
Graduate School, Lyceum of the Philippines University – Batangas, Philippines
Abstract:
Enterprise innovation is an inevitable choice in the era of knowledge economy and globalized competition, and employee service innovation behavior that plays a crucial role in the overall innovation of enterprises. How to effectively stimulate employee service innovation behavior has always been a hot topic of concern for researchers and enterprise managers. This study aimed to determine the empowering leadership, psychological capital and knowledge sharing in logistics companies in China. Specifically it aimed to assess the empowering leadership of the officers in logistics companies in view of participatory decision-making, decentralization and performance feedback; describe the employees’ psychological capital in the aspects of self-efficacy, toughness optimism; determine the knowledge management in logistics companies terms knowledge contribution, knowledge absorption, knowledge transfer and creation; test the significant relationship among empowering leadership, psychological capital, and knowledge and knowledge management; and develop a framework that will aid improve employee service innovation behavior. This study used the descriptive type of research. To further explore the interrelationships among variables, it designed a survey questionnaire conducted to logistics enterprise employees; and it used statistical analysis software to conduct descriptive statistics. It was found out that the participants moderately agreed on the empowering leadership of the officers in logistics companies in view of participatory decision-making, decentralization and performance feedback; and on the employees psychological capital in the aspects of self-efficacy, toughness, optimism. There is also moderately assessment on the knowledge management in logistics companies in terms knowledge contribution, knowledge absorption, knowledge transfer and creation. There is a highly significant relationship among empowering leadership, psychological capital, and knowledge and knowledge management and a framework for employee Service Innovation was proposed based from the results of the study.
Keywords: empowering leadership, psychological capital, knowledge management, employee service innovation behavior
DOI: https://doi.org/10.5861/ijrsp.2024.004
Cite this article:
Li, M. (2024). Empowering leadership, psychological capital and knowledge management: Basis for employee service innovation behaviors’ framework. International Journal of Research Studies in Psychology, 10(1), 51-60. https://doi.org/10.5861/ijrsp.2024.004