International Journal of Research Studies in Management
CollabWritive Special Issue
2025 Volume 13 Issue 2
Available Online: 25 March 2025
Author/s:
Fu, Sheng
Graduate School, Lyceum of the Philippines University – Batangas, Philippines
Abstract:
This study deeply analyzed the profound impact of technological operational capabilities, risk management, and business process management on organizational performance. Technological operational capabilities occupy a core position in organizational performance. The particularity of the software development industry requires organizations to have strong technological operational capabilities to ensure the efficiency and quality of software development. Specifically, the technological operational capability is reflected in the organization’s mastery of technology, the collaboration efficiency of the technological team, and the ability to innovate technology. These factors directly determine whether an organization can quickly respond to market demand and develop software products that meet customer needs. Organizations with strong technological operational capabilities can improve production efficiency and reduce costs through technological optimization, thereby gaining an advantage in fierce market competition. Risk management is equally crucial in the software development process. There are many risks in the software development process, such as requirement changes, technological difficulties, time pressure, etc. If these risks are not effectively managed, they may lead to project failure or cost overruns. Therefore, organizations must establish a sound risk management mechanism to identify, assess, and manage risks. Through risk management, organizations can anticipate potential risks and develop response measures in advance, thereby reducing the impact of risks on projects. Risk management can also enhance an organization’s emergency response capabilities, enabling it to quickly respond to unexpected events. Business process management is a key link that connects different departments and teams. In the software development process, close collaboration between departments and teams is necessary to ensure the smooth progress of the project. Business process management can eliminate barriers between departments and improve work efficiency by optimizing and integrating business processes. Meanwhile, business process management can also help organizations identify wasteful and redundant processes, reducing costs. Therefore, business process management plays an important role in improving organizational performance.
Keywords: technological operating capability, risk management, business process management
DOI: https://doi.org/10.5861/ijrsm.2025.25018
Cite this article:
Fu, S. (2025). Technological operating capability, risk management, and business process management: Inputs to organizational performance excellence framework for the software development industry. International Journal of Research Studies in Management, 13(2), 1-14. https://doi.org/10.5861/ijrsm.2025.25018