International Journal of Research Studies in Management
United Tourism and Hospitality Professionals Special Issue
2024 Volume 12 Issue 7
Available Online: 15 July 2024
Author/s:
Martinez, Jose Romulus A.*
Graduate School, Lyceum of the Philippines University – Batangas, Philippines (jommartinez26@gmail.com)
Javier, Florentina V.
Lyceum of the Philippines University – Batangas, Philippines
Abstract:
Organizational commitment among hotel employees in CALABARZON refers to the extent to which the employees feel dedicated and loyal to their organization. This has a vital role since it has a direct impact on customer satisfaction, service quality, and the success of the hotel operation. Organizational commitment can be determined through three components namely, affective, continuance, and normative that help to understand the different ways that hotel employees become committed. This study included ethical leadership and work values of hotel managers which were found to be predictors of organizational commitment among employees. The descriptive correlation method was used in the study to discover the significant relationship among the variables. The participants of the study were 339employees from the identified 96 Department of Tourism accredited hotels in Region IV- A or CALABARZON. The study used an adapted instrument to gather the necessary data. The statistical tools utilized were Simple Percentage, Weighted Mean, T- test and Analysis of Variance, Post hoc Analysis and Pearson Correlation Coefficient. Activities to ensure that all ethical guidelines in research are observed were facilitated. Results revealed that affective commitment is the core of the hotel employees’ commitment which is demonstrated by their recognition of their emotional attachment within the hotel specifically through their camaraderie with their colleagues and their sense of belonging in the organization. It is found out that ethical leadership, work values, and organizational commitment significantly relate with each other. In maintaining the commitment of the hotel employees, the hotel management of CALABARZON may provide training and development programs and competitive compensation and benefits to retain employees.
Keywords: organizational commitment, ethical leadership, work values, hotels
DOI: https://doi.org/10.5861/ijrsm.2024.2012
Cite this article:
Martinez, J. R. A., & Javier, F. V. (2024). A framework of employees’ organizational commitment based on hotel managers’ ethical leadership and work values. International Journal of Research Studies in Management, 12(7), 141-152. https://doi.org/10.5861/ijrsm.2024.2012
* Corresponding Author