International Journal of Research Studies in Management
CollabWritive Special Issue
2024 Volume 12 Issue 15
Available Online: 20 October 2024
Author/s:
Lucasia, Nerissa O.
Graduate School, Lyceum of the Philippines University – Batangas, Philippines
Abstract:
The study draws insights into the associations among the knowledge management practices, competitive strategies, and balanced scorecard dimensions among private higher educational institutions in Lipa City. The direct and indirect effects of knowledge management on the balanced scorecard were determined with competitive strategies treated as a mediating variable. Towards the end, a proposed framework for improving the overall performance of private HEIs is presented based on the interactions of the main variables. The study is pursued in light of the increasing demand for better knowledge management practices and competitive strategies among the HEIs to respond to the dynamic changes in the academic landscape. It is envisioned that the proposed combination of the main variables will aid the private HEIs in performing better in both the financial and non-financial perspectives. To accomplish the objectives of the study, a quantitative research approach was used. Descriptive and causal-explanatory research designs were utilized with an adapted questionnaire as an instrument. Primary data were collected from the faculty and staff of private higher educational institutions through a combined online survey using Google Forms and personally distributed questionnaires. Data were analyzed using descriptive statistics such as the weighted and composite means. Correlation and regression analysis were performed to explain the associations among the variables. Mediation analysis was conducted to determine whether competitive strategies mediate the effects of knowledge management practices on the balanced scorecard. The proposed framework was validated using WARP-PLS SEM. Results showed that private higher educational institutions have satisfactory knowledge management practices, competitive strategies, and balanced scorecard performance. Significant positive relationships were found among all variables studied. Positive significant effects were found between knowledge management practices and the balanced scorecard; knowledge management and competitive strategies; and competitive strategies and the balanced scorecard. It was also found that competitive strategies mediate the effects of knowledge management practices and the balanced scorecard. The structural equation model showing the mediating effects of competitive strategies between knowledge management and the balanced scorecard is recommended as the framework for improved organizational performance.
Keywords: balanced scorecard, competitive strategies, knowledge management practices
DOI: https://doi.org/10.5861/ijrsm.2024.1299
Cite this article:
Lucasia, N. O. (2024). Knowledge management practices, competitive strategies, and the balanced scorecard: Basis for an organizational performance improvement framework. International Journal of Research Studies in Management, 12(15), 25-41. https://doi.org/10.5861/ijrsm.2024.1299