International Journal of Research Studies in Management
CollabWritive Special Issue
2024 Volume 12 Issue 11
Available Online: 1 September 2024
Author/s:
Jin, Lijiao
Graduate School, Lyceum of the Philippines University – Batangas, Philippines
Abstract:
This study aimed to investigate the effects of organizational support, job engagement and employee innovation on enterprise performance in tourism enterprises. Specifically, this study aimed to determine the organizational support of tourism enterprises in the aspects of employee career development, employee assistance and resource acquisition; describe employees’ job engagement from three aspects: job satisfaction, job motivation and employee commitment; assess employees’ innovative behaviors in terms of creativity, problem solving and risk taking; test the significant relationship between organizational support, job engagement and employee innovation behavior; and to develop a performance improvement framework for tourism enterprises. This study used a descriptive type of research and was participated in by 418 respondents. It was found out that Chinese tourism enterprises perform well in organizational support, career development, employee support and resource acquisition are all recognized by respondents, but the performance of employee support is relatively poor; the three dimensions of employee engagement, namely job satisfaction, motivation and commitment, are recognized by the respondents. Relatively speaking, the score of employee commitment is slightly lower. Employees’ innovative behaviors in creativity, problem solving and risk taking were recognized by the respondents. There are correlations between organizational support, employee engagement and employee innovation behavior in tourism enterprises. Positive performance in each area means positive performance in the other two areas. A framework of tourism enterprise performance improvement is proposed.
Keywords: organizational support, job engagement, innovative behavior, tourism enterprise performance
DOI: https://doi.org/10.5861/ijrsm.2024.1261
Cite this article:
Jin, L. (2024). Organizational support, job engagement and employee innovation behavior: Basis for tourism enterprises performance improvement framework. International Journal of Research Studies in Management, 12(11), 171-180. https://doi.org/10.5861/ijrsm.2024.1261