International Journal of Research Studies in Management
CollabWritive Special Issue
2024 Volume 12 Issue 11
Available Online: 1 September 2024
Author/s:
Gawat, Adrian P.
Graduate School, Lyceum of the Philippines University – Batangas, Philippines
Abstract:
Quality is critical to an organization’s success and survival in today’s competitive business climate. Companies are incorporating numerous quality practices into their strategic business strategies in order to remain competitive in the global economy. Quality Management System Practices (QMS) in general are processes used in the workplace to improve product quality, overall workplace safety, and employee performance. The study assessed the Quality Management System practices (QMP) Practices and Employee Performance of logistics companies. Results revealed that the employees generally agreed on indicators under quality management system and employee performance. There was a significant relationship between the two variables quality management system and employee performance implying that the better the quality management system practices, the better the employee performance. The researcher recommended that the proposed improvement plan may be tabled for discussion to the management leaders of logistics companies to strengthen their QMS practices and enhance employee performance, Logistics companies may create a culture that is customer-focused, and that Voice of Customer survey will be their measure to improve services of the company. They may also invest in technological solutions such as enterprise resource planning (ERP) systems, supply chain management software, and data analytics tools to increase operational efficiency, visibility, and decision-making skills. Leaders may boost employee engagement in monitoring, diagnosing, and addressing quality problems through decentralization and delegation. They may also invest in training programs to equip employees with the knowledge and skills necessary to effectively contribute to the QMS by offering ongoing support and guidance to help them overcome challenges and achieve success. Further researchers may explore profile variables on functional areas (Operations, HR, Marketing) regarding the QMS Practices and Employee Performance for certain companies that would help their efficiency and work processes. Future researchers may include test of significant difference to show and analyze the difference between the sample mean and the population mean is statistically significant. Future studies could explore additional areas of Quality Management Systems (QMS), such as Relationship Management, Evidence-Based Decision Making, and the Process Approach, which were not covered or discussed in this study.
Keywords: quality management system practices, employee performance, logistics company
DOI: https://doi.org/10.5861/ijrsm.2024.1252
Cite this article:
Gawat, A. P. (2024). Quality management system practices and employee performance in logistics companies: Basis for continuous improvement plan. International Journal of Research Studies in Management, 12(11), 71-84. https://doi.org/10.5861/ijrsm.2024.1252