International Journal of Research Studies in Management
CollabWritive Special Issue
2024 Volume 12 Issue 11
Available Online: 1 September 2024
Author/s:
Nolasco, Joella
Laguna State Polytechnic University- Los Baños Campus, Philippines (nolascojoella@gmail.com)
Javier, Florentina*
Lyceum of the Philippines University – Batangas, Philippines (flora.v.javier@gmail.com)
Abstract:
This study aimed to propose a framework for turnover intentions among casual-dining restaurant employees in CALABARZON region. The researcher determined the emotional intelligence and assessed the experienced workplace incivility and turnover intention of the employees in casual-dining restaurants in CALABBARZON region. It tested the significant differences when grouped according to demographic profiles of the respondents and tested the significant relationship among given variables. The researcher used correlational-descriptive and quantitative research design. The respondents of the study were 344 casual-dining restaurant employees. The instrument was adapted from three different studies. Further the statistical test used for the study was based on the Shapiro Wilk test, Kruskal Wallis Test, Mann Whitney U-test to test the significant differences while, Spearman Rho for the rest of relationship, then Regression Analysis to determine the predictor variables of emotional intelligence, workplace incivility, and turnover intentions. The study concluded that majority of the respondents are female, aged 18-25 years old, single, college graduates, currently working for more than 6 months less than a year and are waitresses. They have a high level of emotional intelligence as they can greatly direct their emotions to positive performance and have distinct self-awareness that they understand their own feelings and emotions. Moreover, co-workers and superiors rarely exhibit incivility towards employees and have low intent for turnover. Lastly the research paper proposed a framework and provided relevant recommendations.
Keywords: emotional intelligence, workplace incivility, turnover intention
DOI: https://doi.org/10.5861/ijrsm.2024.1249
Cite this article:
Nolasco, J., & Javier, F. (2024). Emotional intelligence and workplace incivility among casual dining restaurant employees in CALABARZON: Basis of a framework for turnover intention. International Journal of Research Studies in Management, 12(11), 25-41. https://doi.org/10.5861/ijrsm.2024.1249
* Corresponding Author