International Journal of Research Studies in Management
CollabWritive Special Issue
2023 Volume 11 Issue 5
Available Online: 15 August 2023
Suarez, Marc Michael G.
Graduate School, Lyceum of the Philippines University – Batangas, Philippines (email@example.com)
The purpose of this paper is to elevate understanding and present a holistic approach regarding connection of knowledge management practices, employee work engagement and Balanced Scorecard of one Government Organization in the Philippines. This study provided additional literature and responded to existing knowledge and respondents’ gap regarding stated variables. Moreover, this study used descriptive methods research design and utilized convenience sampling method participated by 303 employees. In interpreting data, the statistical tools employed are frequency percentage, ranking, weighted mean, and Multiple Correlations– Pearson R. Initially this research presents that among knowledge management practices, sharing, application and storage was highly determined followed by creation and acquisition in accord with their ranking. Nevertheless, employees are highest in terms of emotional and physical work engagement and high in cognitive work engagement. Further, results revealed that knowledge management practices, employee work engagement and Balanced Scorecard Perspectives are highly significant and related. Likewise, results confirmed that knowledge management practices together with employee work engagement has positive impact to Balanced Scorecard Perspectives supported by the organization outstanding performance in terms of internal business process and learning and growth perspective while it showed very satisfactory performance in terms of customer and financial perspectives. Finally, the result of this research demonstrated the linkage of variables and proposed an organization performance framework to provide a map to sustain, strategize, develop, and improve both organizations and employee’s knowledge and work engagement leading to successful organizational performance.
Keywords: knowledge management practices, employee work engagement, balanced scorecard perspectives
Cite this article:
Suarez, M. M. G. (2023). Knowledge management practices, employee work engagement and balanced scorecard: Basis for organizational performance framework. International Journal of Research Studies in Management, 11(5), 23-38. https://doi.org/10.5861/ijrsm.2023.1050