International Journal of Research Studies in Management
Tourism Educators and Movers of the Philippines Special Issue
2022 Volume 10 Issue 3
Available Online: 30 June 2022
Lyceum of the Philippines University-Batangas, Philippines (firstname.lastname@example.org)
Borbon, Noelah Mae D.
Lyceum of the Philippines University-Batangas, Philippines (email@example.com)
Lyceum of the Philippines University-Batangas, Philippines (firstname.lastname@example.org)
This study aims to assess the Job satisfaction and work engagement among hotel employees in China. Specifically, it determined the level of employee’ s happiness at work in terms of job satisfaction as to the compensation, benefits, recognition and rewards, and career development opportunities; assess the level of employee’ s happiness at work in terms of work engagement as to cognitive, emotional and physical work engagement; test the significant relationship between job satisfaction and work engagement. This paper used a descriptive research method and the literature research method to describe and explain the existing phenomena, laws and theories through their own understanding and verification. Respondents are generally 26-35 years old, with college degree, working in ordinary positions for 3-5 years, and most of them are men. The results show that there are significant differences in job satisfaction and job involvement among women, high school graduates, older workers, and ordinary employees. Employees agree that they are satisfied with their work, especially in terms of welfare, recognition and reward, training and development. In terms of salary and promotion, if there is a reasonable system, employees can also express recognition or satisfaction. Employees agree to participate in their work. In terms of cognition, they are convinced that their job involvement and job satisfaction are decisive factors. Especially emotionally and physically. The results show that the more satisfied the respondents are with their work, the more involved they are in their work.
Keywords: job satisfaction, hotel employee, work engagement, compensation, emotional
Cite this article:
Ding, Y., Borbon, N. M. D., & Deng, B. (2022). Job satisfaction and work engagement among hotel employees in China. International Journal of Research Studies in Management, 10(3), 59-72. https://doi.org/10.5861/ijrsm.2022.35