Organizational capital and resilience of hotels amidst the COVID-19 pandemic

International Journal of Research Studies in Management
Tourism Educators and Movers of the Philippines Special Issue
2022 Volume 10 Issue 3

Available Online: 30 June 2022


Ocampo, Maria Madel M.*
De La Salle Lipa, Philippines (

Ylagan, Alex D.
Lyceum of the Philippines University – Batangas, Philippines (


The Coronavirus disease (COVID-19) pandemic that struck the world last 2019 has severely impacted the hospitality and tourism industry sector, evidenced by the decrease in visitor arrivals and tourism revenues. Aligned with the UN Sustainable Development Goal of Decent Work and Economic Growth, this paper explores hotel organizations in terms of organizational capital and resilience amidst the pandemic. Data from 202 survey questionnaires were collected from managers, supervisors, and rank-and-file hotel employees of Department of Tourism (DOT) accredited hotels in Region 4A CALABARZON, Philippines. Interviews were also conducted to substantiate the results. In terms of profile, the majority of the hotel employees are between 25 to 40 years old, female, occupying rank-and-file positions, with Bachelor’s degrees, and 1 to 8 years of work experience. Results show that the strengths of the organizational capital of hotels are the available resources to withstand the COVID-19 crisis, open and constant communication with stakeholders, sufficient knowledge and skills of the employees, and the ability to adapt to changing business environment post-pandemic. Hotels are found to be resilient because of their resilience ethos, situation awareness, adaptive capacity, and remarkable ability to manage vulnerabilities. This study concludes a highly significant positive relationship between organizational capital and resilience, which means that a more substantial organizational capital correlates to stronger organizational resilience. This study recommends specific courses of action for organizational capital development and hotel resiliency programs to guide hotels in navigating the new normal.

Keywords: organizational capital, resilience, hotel operations, COVID-19 pandemic, hospitality



Cite this article:
Ocampo, M. M. M., & Ylagan, A. D. (2022). Organizational capital and resilience of hotels amidst the COVID-19 pandemic. International Journal of Research Studies in Management, 10(3), 17-29.

*Corresponding Author