Organizational commitment among resort employees in the CALABARZON region

2021 IJRSM Volume 9 Issue 1
Tourism Educators and Movers of the Philippines Special Issue

Available Online: 20 January 2021


Pulhin, Jeninah Christia*
Lyceum of the Philippines University – Batangas, Philippines (


Having employees who are willing to voluntarily go beyond their assigned tasks in order to perform extra activities that could promote the attainment of the organizational objectives is advantageous on the part of a service-oriented industry such as the resort industry. This research paper aimed to assess the antecedents of Organizational Citizenship Behavior focusing on Organizational Commitment among Resort Employees in the CALABARZON Region. Specifically, it aimed to present the profile of the respondents, assess the organizational commitment among resort employees in terms of: affective, continuance, and normative; and propose an action plan based on the result of the study. This study used descriptive method with 32 DOT accredited resorts in CALABARZON Region as the respondents. Findings revealed that the organizational commitment of resort employees is on the moderate level in terms of affective, continuance and normative. Inputs to DOT Accreditation among resorts are proposed based on the result of the study. Among the recommendations include the implementation of programs to increase the attachment of the employees to the organization, improvement on the benefit package provided for the employees, and conducting career development planning with employees to increase their loyalty to the company. Limitations of the study include the scope of respondents which is limited to the resort employees in CALABARZON Region only. Future researchers are encouraged to conduct similar study applied to establishments outside the CALABARZON Region.

Keywords: organizational commitment; organizational citizenship behavior; resort



Cite this article:
Pulhin, J. C. (2021). Organizational commitment among resort employees in the CALABARZON region. International Journal of Research Studies in Management, 9(1), 123-135.

*Corresponding Author