TECHTASK: A technical support system of Northwestern University

2023 IJRSE – Volume 12 Issue 3

Available Online:  18 April 2023


Casil, Rowell L.*
Northwestern University, Philippines (

Agustin, Angela Mae A.
Northwestern University, Philippines

Alonzo, Joseph Christian A.
Northwestern University, Philippines

Lacanilao, Rose Bella T.
Northwestern University, Philippines


Technical Support System is created to help individuals having technical issues with electronic device like computers and everything attached to it. Every institution has its own technical support technicians that are assigned to troubleshoot problems in their electronic devices. In Northwestern University, a Technical Support System is important for the colleges and other offices of the school to submit reports about the problems of their electronic devices such as their computers, printers and scanners. This study aimed to develop a Technical Support System for the university. The respondents are the Staff of CICT office and selected clerk of offices in the University. The Research and Development methodology was used in this study. Significant facts were gathered through observations, interviews and questionnaires. The problems identified in the present system are A. It is a Manual System B. It is not capable of managing tasks of the technicians C. It cannot record the amount of time spent on doing task of the technician. D. There are no reports being generated and E. It is not efficient and secured necessitates further improvement for better quality of service. The researchers came up with a design for developing a Web-based Technical Support System for Northwestern University. The effectiveness of the proposed technical support system was evaluated by the staff of CICT and selected clerk of offices and was rated as Strongly Agree, which means that evaluators strongly agreed in the effectiveness of the proposed system, hence, can be adopted for implementation by the University.

Keywords: technical support system, web-based, software, research and development, technical issues



Cite this article:
Casil, R. L., Agustin, A. M. A., Alonzo, J. C. A., & Lacanilao, R. B. T. (2023). TECHTASK: A technical support system of Northwestern University. International Journal of Research Studies in Education, 12(3), 81-88.

* Corresponding Author