2022 IJRSE – Volume 11 Issue 11
Special IJRSE Luminary Issue
Available Online: 15 April 2022
Author/s:
Silvestre, Cecil
Silay Institute, Inc., Philippines (cecilsilvestre0424@gmail.com)
Abstract:
The descriptive study assessed the extent of the risk factors of online shopping in the area of product quality, product handling/damages, logistics, customer satisfaction, product return, product references, and product delivery as facts for the development of information, education, and communication (IEC). It was conducted to 385 participants of online shopping in Bacolod City, Negros Occidental, Philippines. Survey results shows Shopee Philippines and Lazada Philippines were the topmost online sellers/supplier that participants patronized. They often shop for clothing and shoes, gadget/s and accessories, and beauty and personal care. They prefer to shop online because of its convenience, it saves time, and it offers discounts. Product quality, logistics, customer satisfaction, product return, and product preference are factors that exhibit moderate extent of risk on online shopping. Participants denotes that returning a product is time consuming. Likewise, participants are concerned that the delivery personnel arrived at the office/home at unknown time of the day. The developed Information, Education, and Communication materials include helpful tips for online shoppers, for example, the need to develop a habit of checking for any update of the sellers/supplier return policy, read thoroughly the online reviews, compare product description from one seller/supplier to another, and contact logistics firms or channel for time delivery.
Keywords: online shopping, product quality, product handling/damages, logistics, customer satisfaction, product return, product preference, product delivery
DOI: https://doi.org/10.5861/ijrse.2022.832
Cite this article:
Silvestre, C. (2022). Risk factor of online shopping. International Journal of Research Studies in Education, 11(11), 25-36. https://doi.org/10.5861/ijrse.2022.832