Lunghwa University of Science and Technology, Taiwan, ROC (email@example.com)
Recent focus on the promotion of Taiwan tourism has resulted in the increase of ESP Tourism courses. With the benefits of using CALL, this study will focus on evaluating the effectiveness of the courseware “English for Hotel Staff”. This single group pre/post-test quasi-experimental study will focus on the usage of the courseware. The courseware is composed of ten units covering a particular area pertinent to a hotel’s daily business. This study will be able to help bring into light the actual effectiveness of courseware related pedagogical advances.
Keywords: hotel English; hotel conversation; tourism English; case study; quasi-experimental study