International Journal of Research Studies in Management
Special Fall Issue of Tourism Educators and Movers of the Philippines
2021 Volume 9 Issue 4
Available Online: 11 November 2021
Author/s:
Xu, Jun
Lyceum of the Philippines University-Batangas, Philippines (123085391@qq.com)
Felicen, Sevillia S.*
Lyceum of the Philippines University-Batangas, Philippines (ssfelicen@lpubatangas.edu.ph)
Abstract:
This study aims to determine hotel employee organizational commitment in Anhui, China. Specifically, it will present the profile of respondents; assess organizational commitment in terms of sharing of knowledge, tasks orientation, organizational justice, training and development, incentives and compensation, work environment, wages and benefits, and opportunities and recognition; determine the level of employee satisfaction of hotel staff working in deluxe in terms of working conditions, pay and promotion potential, skills utilization, and work activities; test the significant difference of organizational commitment when grouped according to profile test the significant relationship between organizational commitment and employee satisfaction. The researcher used descriptive research with 385 hotel staff/employees as respondents of the study. Frequency distribution, percentage, ranking, weighted mean, ANOVA and Pearson-r Product Moment Correlation was the statistical test used. Based on the result, hotel staff generally attested to their commitment to their respective organizations in terms of knowledge sharing, task orientation, organization justice, incentive and compensation, working environment, salary and benefits, opportunities, and recognition. Hotel employees are generally satisfied with their jobs in five-star hotels in Anhui, China especially in working conditions and work activities, pay, and promotion while potential and skills are above satisfactory. There are significant differences in the assessment of organizational commitment in terms of educational attainment and monthly income. Organizational commitment is found to be positively related to employee satisfaction.
Keywords: employee satisfaction, hotel, organizational commitment, working conditions
DOI: https://doi.org/10.5861/ijrsm.2021.m7739
Cite this article:
Xu, J., & Felicen, S. S. (2021). Hotel employee commitment and satisfaction in Anhui, Province of China. International Journal of Research Studies in Management, 9(4), 81-95. https://doi.org/10.5861/ijrsm.2021.m7739
*Corresponding Author