Leadership and strategic quality management practices as drivers for critical success factors among Filipino-owned hotels in CALABARZON region

International Journal of Research Studies in Management
CollabWritive Special Issue
2025 Volume 13 Issue 1

Available Online: 14 February 2025

Author/s:

Llave, Rogelio B.*
Graduate School, Lyceum of the Philippines University – Batangas, Philippines

Ylagan, Alex D.
Lyceum of the Philippines University – Batangas, Philippines

Abstract:

The study sought to determine the leadership and strategic quality management practices as drivers for critical success factors among Filipino-owned hotels in CALABARZON region. It covered the leadership of Filipino-owned hotels in terms of individualized consideration, intellectual stimulation, inspirational motivation, idealized influence; the strategic quality management practices as to customer focus, supplier quality management, continuous improvement, leadership, employee fulfillment, training and development, and process management; and the critical success factors distinct to the practices of Filipino-owned hotels on management traits, guest experience, hotel design, cost control, and communal marketing. The distinct leadership characteristics of Filipino-owned hotels in CALABARZON were described on passion for excellence; organizational contribution and achievements; safety, teamwork and happiness; and loyalty and commitment. The prevailing strategic quality management practices were guest-centricity and satisfaction; quality, trust and familiarity for the selection of suppliers; employee participation; long-term quality plans; high performing work environment; innovations and training principles, and standardized instructions and processes. The influence of the manager; cleanliness and freshness of hotel rooms and products; safety, security, and visual appeal of layout and design; error-free data recording; and good image and hotel reputation were identified as critical factors to the success of Filipino-owned hotels. The relationship of leadership and strategic quality management practices was highly significant to critical success factors however, leadership was more significant to operate the critical success factors of Filipino-owned hotels. From the findings, a framework for leadership and strategic quality management practices to drive the critical success factors among Filipino-owned hotels in CALABARZON was proposed for managerial and practical use.

Keywords: mixed methods, distinct characteristics, prevailing practices, success factors

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DOI: https://doi.org/10.5861/ijrsm.2025.25010

Cite this article:
Llave, R. B., & Ylagan, A. D. (2025). Leadership and strategic quality management practices as drivers for critical success factors among Filipino-owned hotels in CALABARZON region. International Journal of Research Studies in Management, 13(1), 121-140. https://doi.org/10.5861/ijrsm.2025.25010

* Corresponding Author