2025 IJRSE – Volume 14 Issue 10
Available Online: 23 May 2025
Author/s:
Domingo, June Grace C.
Nueva Vizcaya State University, Philippines (jgcdomingo@nvsu.edu.ph)
Abstract:
This study investigates the job performance and job satisfaction levels of board secretaries in State Universities and Colleges (SUCs) across Luzon, Philippines, with the goal of developing a Standard Operational Instruction (SOI) to enhance their effectiveness. Job performance is defined as the extent to which individuals achieve specific work-related goals (Campbell, 1990), while job satisfaction reflects employees’ overall positive or negative attitudes toward their work (Goodman, 2007). Using a descriptive-correlational design, data were collected through structured questionnaires and analyzed via frequency distributions and correlational statistics. Findings reveal that most board secretaries are in middle adulthood (ages 35–65), reflecting a mature and experienced workforce. Female respondents comprise the majority, consistent with educational sector demographics. A significant portion hold or are pursuing doctoral degrees, demonstrating a commitment to continuous professional development. All respondents met civil service eligibility criteria; however, gaps in advanced IT literacy were noted. Performance evaluations indicated outstanding proficiency in key board secretarial functions such as preparing, conducting, transcribing, and implementing meetings. Dissemination and monitoring tasks were rated very satisfactory. Job satisfaction was uniformly high across multiple dimensions including communication, resource availability, procedural clarity, training opportunities, work-life balance, recognition, compensation, job security, and equity. These results underscore the competent performance and positive work attitudes of SUC board secretaries and provide a foundational basis for designing targeted SOI processes to further improve job efficiency and satisfaction. The study contributes empirical data to support institutional policy-making aimed at strengthening governance roles within higher education institutions.
Keywords: job performance, job satisfaction, standard operations instruction processes, board secretaries
DOI: https://doi.org/10.5861/ijrse.2025.25135
Cite this article:
Domingo, J. G. C. (2025). Job performance and job satisfaction of board secretaries in state universities and colleges in Luzon, Philippines: Bases for the formulation of Standard Operational Instruction (SOI) processes. International Journal of Research Studies in Education, 14(10), 77-87. https://doi.org/10.5861/ijrse.2025.25135