Workplace diversity: A key to organizational competitiveness

2022 IJRSE – Volume 11 Issue 14
Special IJRSE Luminary Issue

Available Online:  15 November 2022


Soriano, Wilma Clarisse
Far Eastern University, Philippines (


In the era of globalization, the environment of all organizations is changing at an unprecedented rate. Employees work in different ways and settings and the workplace is becoming more diverse. This paper reflects on the practices of workplace diversity among select business process outsourcing companies. The author aimed to get insight from respondents with management level positions to evaluate the implementation of diversity in their workplace, its challenges, and its implication to organizational competitiveness. The descriptive method and non-parametric test were used on this research. Results revealed that the participating respondents agreed that there is a high implementation of workplace diversity in their company and the most common challenges in multicultural organizations are professional etiquette and working styles. The study also revealed that there is a correlation between workplace diversity and organizational competitiveness as it can result to a strong brand identity, collaboration, engagement and by having a diverse experience and working styles, the problem-solving abilities of the employees and productivity may improve.

Keywords: workplace diversity, multicultural organizations, organizational competitiveness, diverse workforce, ethnic inclusiveness



Cite this article:
Soriano, W. C. (2022). Workplace diversity: A key to organizational competitiveness. International Journal of Research Studies in Education, 11(14), 139-151.